Refund policy

 

Order Cancellation

Physical Products

• Orders can be cancelled only before the item is shipped.
• Orders that have already been shipped cannot be cancelled.

Refund Policy

No-Refund Policy

We maintain a strict no-refund policy for all products. In most cases, customers will be provided with store credit instead of a monetary refund.

However, exceptions may be considered in the following cases:

• Product not received
• Product lost in transit
• Wrong product delivered
• Product damaged during shipping

Important Refund Requirement

For any claim requesting a refund to the original payment method, it is mandatory to provide a clear parcel opening video recorded from the beginning without cuts or edits.

Refunds to the original payment method will only be processed if a valid opening video is submitted and the claim is verified by our team.

Refund Process (When Applicable)

If a refund is approved, the amount will be credited back to the original payment method within 48 hours.

 

 

 

 

 

Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process.

Eligibility for Return

• Returns are accepted only for defective, damaged, or incorrect products received.
• The return request must be initiated within 48 hours of receiving the product.

Return Process

• If your return request is approved, the replacement process will be initiated within 2–3 business days.
• Once the replacement is dispatched, it is expected to be delivered within 4–7 business days.

Important Notes

• Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
• We are not responsible for delays caused by external factors beyond our control.

We aim to make the return and replacement process as seamless as possible.